Billing and Renewal Terms

5.1 Plans, quotas and overage

Each plan is a fixed fee bundling a quota of Swiips, editor seats and audience views (see pricing page). Quotas are soft limits: we notify you as you approach your quota, and usage beyond it is billed at published overage rates without blocking you. Overage is calculated on metered usage and invoiced in arrears. Fees for usage already incurred are payable in full and survive cancellation, suspension or termination.

5.2 Payment authorisation

By providing a payment method you authorise us and our payment processor (Stripe) to store it and to charge it on a recurring basis for subscription fees, applicable overage, and taxes, when due, without further authorisation, until you cancel or remove the payment method. We may pre-authorise or validate your payment method with a temporary hold. You must keep payment details current; card details may be updated automatically by the card networks. Stripe is PCI-DSS compliant; we do not store full card numbers ourselves.

5.3 Billing cycle and auto-renewal

Plans are billed in advance, monthly or annually, and renew automatically at the then-current price unless cancelled before renewal. Consumers receive a reminder before annual renewal and periodic reminders on ongoing monthly plans, in line with UK subscription-contract rules; US consumers receive the disclosures, consent and notices their state requires.

5.4 Annual plans and commitment

Annual plans for consumers are paid upfront for the year; consumers who prefer monthly payments are offered the rolling monthly plan instead. Business customers may additionally be offered an annual plan paid monthly: a 12-month minimum commitment at a discounted rate, billed in monthly instalments. If a business customer cancels an annual-paid-monthly plan before the end of the commitment period (other than for our material breach), the remaining instalments become immediately due. The commitment and its consequences are stated clearly at checkout before purchase.

5.5 Seats, upgrades and mid-term changes

Adding seats or upgrading mid-term is charged pro-rata for the remainder of the current billing period and then at the full rate from the next renewal. Removing seats or downgrading takes effect at the next renewal; amounts already paid for the current period are not credited or refunded.

5.6 Currency, taxes and invoices

Prices are shown in the currency at checkout (GBP by default; other currencies where offered). Consumer prices include VAT; business prices may be shown exclusive of VAT, added at checkout. Our VAT number (GB 393682749) appears in the footer and on invoices. For other jurisdictions we apply sales tax or GST as required — including Australian GST where we are required to register — and issue compliant invoices; where a valid business tax ID (for example an EU VAT number or ABN) is provided, reverse-charge treatment may apply and US customers with valid exemption certificates may submit them before purchase. Taxes are your responsibility where the law places them on the buyer.

5.7 Failed payments, non-payment and recovery

If a payment fails we may retry it and will notify you. If fees remain unpaid 14 days after notice, we may suspend the service (including published Swiips) until payment is made; suspension does not pause your payment obligations, and continued non-payment may lead to termination after reasonable further notice. All fees due at termination, including metered overage, remain payable. For business customers, overdue sums bear interest and fixed recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, and are paid without set-off or deduction; for consumers, we may charge interest and recover reasonable collection costs only as permitted by law. We may refer unpaid debts to a collection agency and recover reasonable enforcement costs.

5.8 Chargebacks

If you believe a charge is wrong, contact us first and we will investigate promptly. If you initiate a chargeback that is found to be unwarranted, we may suspend the account until the amount is settled and recover the chargeback fees imposed on us; repeated unwarranted chargebacks are a material breach of the Terms. Nothing in this Section limits a consumer's statutory or card-scheme rights.

5.9 Unpaid balances and new accounts

We may decline to open a new account, or to reactivate a suspended one, for any person or organisation with an unpaid balance, and may apply payments received to the oldest outstanding amount first.

5.10 Credits and promotions

Service credits and promotional discounts have no cash value, apply only as described in their terms, cannot be combined unless stated, and expire when the account closes.

5.11 Enterprise invoicing

Enterprise customers on an Order Form may pay by invoice via bank transfer or Direct Debit, with payment due within 30 days of invoice unless the Order Form says otherwise. Late payment carries interest and recovery costs as in Section 5.7. Where payment is by Direct Debit, the Direct Debit Guarantee applies to eligible payers.

5.12 Price changes

Price changes take effect from your next renewal (or, for annual-paid-monthly business commitments, from the next commitment period) with reasonable advance notice; you may cancel before the change takes effect.