Copyright and Content Complaints

10.1 Reporting illegal or infringing content

Swiip hosts content created by users. Anyone may report content they believe is illegal or infringes their rights by emailing [email protected] (or the in-product report link), including: the exact URL of the content; the reason, with enough explanation for us to assess it (and for IP claims, identification of the protected work and your rights in it); your name and contact details; and a good-faith statement that the information is accurate. We acknowledge reports, review them promptly, remove or disable access where justified, tell the uploader what was decided and why, give them a chance to respond, and may suspend or terminate repeat infringers.

10.2 US DMCA notices and counter-notices

Copyright notices under 17 U.S.C. 512 go to our designated agent: Hybytes Ltd, 251 Grays Inn Road, London WC1X 8QT — [email protected] (registered with the U.S. Copyright Office as DMCA Designated Agent, designation no. DMCA-1075399). A valid notice includes: identification of the copyrighted work; the infringing material and its URL; your contact details; a statement of good-faith belief the use is unauthorised; a statement, under penalty of perjury, that the notice is accurate and you are authorised to act; and your physical or electronic signature. If your content was removed, you may send a counter-notice with: identification of the removed material and its former URL; your contact details; a statement under penalty of perjury of good-faith belief the removal was mistaken; consent to the jurisdiction of the federal court for your district (or, if outside the US, any judicial district in which we may be found) and to accept service from the complainant; and your signature. Unless the complainant files court action within 10-14 business days of a valid counter-notice, we may restore the material. We operate a repeat-infringer policy: accounts that repeatedly infringe are terminated.

10.3 EU Digital Services Act

Our single point of contact for authorities and for recipients of the service is [email protected] (English). As a provider outside the EU offering services in the EU, we are in the process of appointing an EU legal representative under Article 13 of the EU Digital Services Act — contact via [email protected]. Our data-protection representative under Article 27 GDPR is appointed (Prighter EU Rep GmbH, Vienna — see the Privacy Policy). Notices are handled through the mechanism in 10.1; our decisions include a statement of reasons covering what was decided, the facts and legal or contractual ground relied on, and how to contest it. You may contest a decision free of charge by replying to the decision notice within 6 months, and we will review it under different eyes; you may also use certified out-of-court dispute settlement bodies where available, or the courts. We report suspected serious criminal offences to authorities as the DSA requires.